Last Updated: 01/06/2024
1. Accepted Payment Methods
We offer secure checkout via:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Wallets: Apple Pay, Google Pay, Shopify Pay
- PayPal
- Klarna (Buy Now, Pay Later available in select regions)
All transactions are encrypted with PCI-compliant processing. We never store your full payment details.
2. Order Processing
- LED Devices: Processed within 1 business day (excluding weekends/holidays).
- Pre-Orders/Special Editions: Clearly marked with estimated ship dates.
- Fraud Checks: Orders may require verification (we’ll email you if needed).
3. Shipping Options & Timelines
| Service | Delivery Time | Price | Best For |
|---|
| Standard Shipping | 3-5 business days (U.S.) | Free over $50 | Budget-friendly |
| Expedited Shipping | 2 business days (U.S.) | $12.99 | Faster delivery |
| International | 7-14 business days | Calculated at checkout | Global customers |
Note:
- Tracking numbers emailed upon shipment.
- Delays due to customs/weather are beyond our control.
4. International Orders
- Duties/Taxes: Customer’s responsibility (calculated at checkout for select countries).
- Restrictions: Some LED devices may have regional compliance limits (we’ll notify you pre-purchase).
5. Order Tracking & Changes
6. Delivery Issues
If your package is:
- Lost/Damaged: Contact us within 14 days for investigation.
- Incorrect Item: Email photos of received products to support@radianglow.store.
We’ll resolve issues within 48 business hours.
7. Questions?
Contact our Glow Guides:
📧 Email: support@radianglow.store
📞 Phone: (816) 389-7041 (Mon-Fri, 10AM-5PM CST)
